Lee, Myeong; Wang, Jieshu; Johnston, Erik; Harlow, John; Gordon, Eric; Janzen, Shawn; Winter, Susan
(CSCW Workshop on Civic Technologies: Research, Practice, and Open Challenges, 2020-10)
While civic technologies for public issues and services such as 311 systems are widely adopted in many U.S. cities, the impact of the emerging civic technologies and their data-level dynamics are unclear. Because the ...