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Satisfaction with healthcare services in South Africa: results of the national 2010 General Household Survey

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dc.contributor.author Jacobsen, Kathryn H.
dc.contributor.author Hasumi, Takahiro
dc.date.accessioned 2015-10-01T19:35:06Z
dc.date.available 2015-10-01T19:35:06Z
dc.date.issued 2014-06-22
dc.identifier.citation Jacobsen KH, Hasumi T. Satisfaction with healthcare services in South Africa: results of the national 2010 General Household Survey. The Pan African Medical Journal. 2014;18:172. doi:10.11604/pamj.2014.18.172.4084. en_US
dc.identifier.uri https://hdl.handle.net/1920/9916
dc.description.abstract Introduction The 1998 and 2003 Demographic and Health Surveys suggested increasing rates of dissatisfaction with health services in South Africa. The goal of this analysis was to examine national healthcare satisfaction rates in 2010. Methods We conducted weighted logistic regression analysis of data from 22,959 household representatives who participated in the nationally-representative 2010 General Household Survey (GHS). Results In total, 88.5% of participants were somewhat or very satisfied with their last visit to their usual healthcare provider, including 84.6% of those visiting a public provider and 97.3% of those consulting a private provider. Satisfaction rates were lower for black South Africans (87.0%) and low income households (86.3% of households with monthly incomes less than 2500 rands) than for white South Africans (96.0%) and high income households (94.0% of those with monthly incomes of at least 8000 rands) (p<0.001). However, after adjusting for provider type, there were few differences in satisfaction rates by race/ethnicity and income level. Conclusion The analysis suggests that differences in satisfaction with healthcare services in South Africa by racial/ethnic group and income level are due in large part to different rates of use of private providers.
dc.description.sponsorship Publication of this article was funded in part by the George Mason University Libraries Open Access Publishing Fund. en_US
dc.language.iso en_US en_US
dc.publisher Pan African Medical Journal en_US
dc.rights Attribution 3.0 United States *
dc.rights.uri http://creativecommons.org/licenses/by/3.0/us/ *
dc.subject patient satisfaction en_US
dc.subject health services accessibility en_US
dc.subject healthcare disparities en_US
dc.subject public hospitals en_US
dc.subject private hospitals en_US
dc.subject South Africa en_US
dc.title Satisfaction with healthcare services in South Africa: results of the national 2010 General Household Survey en_US
dc.type Article en_US
dc.identifier.doi http://dx.doi.org/10.11604/pamj.2014.18.172.4084


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